Summary: Begin with the End in Mind

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Module 1	Introduction to OG	+
Unit 1	Introduction to Operational Guidelines
Module 2	Internal Admin	+
Unit 1	Time/Discussion Blocks
Unit 2	Activities & Events Calendar for 2023
Unit 3	Process Improvement Day
Unit 4	Suggestions
Unit 5	Out of Office Reply
Unit 6	System Access Account
Module 3	Idea Management	+
Unit 1	Idea Generation / Problem Solving
Module 4	New Client - Setting Up	-
Unit 1	Preparation Prior to Product Data Upload
Unit 2	Summary: Begin with the End in Mind
Unit 3	New Format for Quotation
Module 6	System Guide 101	+
Unit 1	SmartB Mobile App Installation
Module 7	OG for Leaving SmartB	+
Unit 1	Disconnect Google Drive
Unit 2	Turn On Responder (Gmail Auto Reply)
Unit 3	SmartB Gmail Account Handover
Unit 4	Disconnect SmartB team Clickup
Module 8	Managing Issues/ Bugs	+
Unit 1	Creating an Issue Log or Bug
Unit 2	Creating a Good "Issue Log"
Unit 3	Sample of Issue Logs
Unit 4	How to Improve Issue Logs for Print Doc Issues
Unit 5	Urgent Matters
Unit 6	Level of Urgency
Unit 7	The Importance of a Clear Issue Log