customer – SB Members Portal

Customer Support Guidelines

Sorry, but you're not allowed to access this unit.

Current User Progress

Module 1	Introduction	+
Unit 1	Introduction to PM at SmartB
Unit 2	Project Lifecycle
Module 2	Key Responsibilities for the Project Coordinator	+
Unit 1	Key Responsibilities Chart
Unit 2	Templates (Internal)
Module 3	PM Related Training	+
Unit 1	PMP Introduction Sharing (4 hrs)
Unit 2	Scrum Training
Unit 3	What is BPM and BPMN?
Unit 4	What is "Kanban" in Production?
Module 4	Database & System Related	+
Unit 1	Frequently Used for Data Configurations
Unit 2	System Knowledge Sharing
Module 5	Project Management Related Tools	+
Unit 1	Introduction to Draw.io
Unit 2	Project Planning, Project Updates, Project Timeline
Unit 3	Jira Task Planning
Module 6	New Client -Setting Up	+
Unit 1	Preparation Prior to Product Data Upload
Unit 2	Summary: Begin with the End in Mind
Unit 3	New Format for Quotation
Unit 4	Customer Onboarding Process
Module 7	Project Documentation	+
Unit 1	SmartB's Project Documentation Explained
Module 8	Tech Team Postmortem	+
Unit 1	Tech Team Celovis Postmortem 1: 27th September, 2024
Unit 2	Tech Team Postmortem: Celovis Review - 8/9/2024
Unit 3	Tech Team Postmortem: Sanichem Progress update - 8/9/2024
Unit 4	Lessons from Past Projects
Module 9	Risk Management : Things that Might Go Wrong	+
Unit 1	Referral Chart
Unit 2	Requirement Study & High-Level Documentation (HLD) – L2C1
Unit 3	Identify Hardware Preparation - L2C2
Unit 4	Low-Level Documentation (LLD) – L2C2
Unit 5	Verify Stress Condition – L1C2
Unit 6	Finalize Design – L2C2
Unit 7	Hardware Ordering (To Purchase) & Setup – L2C2
Unit 8	Development – L2C2
Unit 9	Internal Testing / UX Approval – L2C1
Unit 10	Demo/Training – L2C2
Unit 11	User Acceptance Testing – L2C2
Module 10	Project Implementation	+
Unit 1	Project Process Flow
Unit 2	Understanding UI / UX
Unit 3	Scenario Planning & Checking
Unit 4	When to say "NO"?
Unit 5	Secret to a Successful Project
Unit 6	Migration / Testing Day for Critical Functions
Unit 7	DOs and DON'Ts When Executing/Implementing Projects
Unit 8	Removing Test Data
Unit 9	Guide to Time Tracker
Unit 10	How to copy Web Theme to other DB
Unit 11	Fixing the Dark Background in Issue Log
Unit 12	Sending Daily Notification Emails
Module 11	Project Delivery	-
Unit 1	Setting Up an Reporting Log Page for Client (to SmartB)
Unit 2	Running Numbers - Taking Care of It
Unit 3	Checking Business Documents (Part 1)
Unit 4	Checking Business Documents (Part 2)
Unit 5	Checking Business Documents (Part 3)
Unit 6	Checklist for Cleaning a Database
Unit 7	Customer Support Guidelines
Module 12	Project Management Quiz	+
Unit 1	Link to the Quiz
Module 13	Project Progress Template	+
Unit 1	An Email Progress Report Template for the Team

Welcome to Our Chat!